KeyBank
February 9th, 2008 at 2:02 pm (Bank Accounts, Mortgages, Credit Cards, Financing, Internet Banking)
Bank is the residence of money. There is not such a person in the world who have not had dealt with banks. People go there to open an account, to borrow money, to pay bills and the like. Do all the banks offer proper service to their clients? Do banks take claims for granted and ignore them or they properly handle people’s complaints? It is easier to speak using your own experience.
What is KeyBank? KeyBankis a bank headquartered in the Key Tower in Cleveland, Ohio. KeyBank is owned by KeyCorp which was formed in 1994 through the merger of Society Corp. of Cleveland (”Society Bank”) and Key Bank Albany, New York. The bank provides investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices. It has almost 1500 ATMs in 13 states where full service branches operate.
Bitter experience. A friend of mine opened an account in the main office of the KeyBank in Cleveland. She was told that for the first 5 days only 3% of the sum would be available and in 5 days the rest of the money. When in 3 days she went shopping it turned out that more than those 3% were withdrawn and the next day she got a letter informing her about a debt on her account and which would be covered with the money that would come in 2 days. When the time came it turned out that the amount of the withdrawn sum was doubled. No one in the bank could properly explain the situation. Unfortunately, she did not manage to get her money back.
A tendency? And that is not the only case of such misunderstandings. Lots of people send their claims to KeyBank but no results. Improper instructions, wrong pin codes for plastic cards, unpredictable fees and charges – all these things should have decreased the reputation of the bank. But no! It is the 12th largest bank in the United States based on total deposits. How come?
Large banks are not reliable because numerous clients and big sums of money cause constant misunderstandings and confusions. Small banks can go bankrupt very soon. You never know where to go ‘to be right on money’.